jay9 bangladesh Privacy Policy

jay9 bangladesh ("we", "our", "platform") places the highest importance on protecting its users' personal information. This Privacy Policy ("Policy") applies to you — that is, any user of our platform — from the moment you begin using jay9 bangladesh's services through its website, mobile app, or any other channel.

This policy outlines: what types of information we collect, the purposes for which that information is used, when and with whom it may be shared, and what rights you have. By using our services, you are considered to have accepted the terms of this policy.

jay9 bangladesh provides services only to individuals aged 21 and above. We do not knowingly collect information from anyone under 21. If an underage account is identified, it is closed immediately.

jay9 bangladesh collects information in several ways — directly from you, automatically through our systems, and from trusted third-party sources. Below is a breakdown of the information collected:

2.1 Information Collected Directly

Information you provide yourself during account registration, verification, or use of our services:

• Full name, date of birth, and nationality
• Email address and mobile number
• National ID or passport number (for KYC verification)
• Mobile number linked to your bKash, Nagad, Rocket, or Upay account
• Login credentials (username and encrypted password)
• Messages sent to customer support and communication history

2.2 Automatically Collected Information

When you use our platform, our systems automatically collect certain technical information:

• IP address and device identifier information
• Browser or app type and version
• Pages visited, session duration, and click activity
• Data from cookies and similar tracking technologies
• Transaction history and gaming activity logs

2.3 Information Received from Third Parties

For identity verification and fraud prevention purposes, we may sometimes collect information from third-party verification service providers. This information is used solely to ensure security and compliance.

jay9 bangladesh uses collected information for the following purposes:

jay9 bangladesh shares information only in limited and specific circumstances. Those circumstances are described in detail below:

4.1 Service Provider Partners

Certain trusted third-party services are used to operate our platform — such as payment gateways (bKash, Nagad, Rocket, Upay), identity verification agencies, and technology infrastructure providers. These partners are given only the information necessary to carry out their services.

4.2 Game Content Providers

Game content available on our platform is supplied by various reputable game studios including Pragmatic Play, PG Soft, Evolution, and JILI. Technical activity data may be exchanged with their systems during gameplay — however, personal identity information remains protected at all times.

4.3 Legal Obligations

We may be required to provide information upon receipt of a lawful order from a competent court or authority, or as needed to prevent fraud and money laundering.

4.4 Business Transfer

In the event of a full or partial transfer of jay9 bangladesh's business, relevant user information may also be transferred — however, the new entity will be required to comply with this privacy policy.

jay9 bangladesh uses various types of cookies and tracking technologies that help improve the platform's functionality and your experience.

5.1 Types of Cookies

• Essential Cookies: Required for core platform functions, such as maintaining login sessions and ensuring security.
• Functional Cookies: Help remember your preferences, such as language and interface settings.
• Analytical Cookies: Monitor platform usage to help improve the quality of our services.

5.2 Cookie Controls

You can disable or delete cookies at any time from your browser or device settings. Please note that disabling essential cookies may affect certain core platform functions.

5.3 Third-Party Cookies

Game providers and analytics services available on our platform may use their own cookies. Their own privacy policies will apply in such cases, and we are not responsible for that data.

jay9 bangladesh follows industry-standard technical and organisational measures to protect your personal information.

6.1 Technical Security

• All data transfers are secured through SSL (Secure Socket Layer) encryption
• Passwords are stored using a one-way hashing algorithm — no one can read them
• Two-factor verification (OTP) is used for financial transactions
• Server-level firewalls and intrusion detection systems remain active
• Regular security audits and vulnerability assessments are conducted

6.2 Organisational Security

• Only authorised staff have access to information, and only to the extent necessary
• All staff are bound by confidentiality agreements
• Staff receive regular training on data protection
• Procedures are in place for a prompt response in the event of a data breach

jay9 bangladesh does not retain any information longer than necessary. Retention periods depend on the type of information and legal requirements:

• Account Information: Retained for as long as the account is active and for a legally required period after closure
• Transaction Records: Retained for the long term in accordance with financial regulations
• Customer Support Communications: Kept for a limited period after a complaint is resolved
• Log and Analytics Data: Generally deleted or anonymised within a few months
• KYC Documents: Retained for the period required by legal obligations

Even after an account is closed, certain information may continue to be retained as required by applicable law, anti-money laundering requirements, or fraud investigations.

As a user of jay9 bangladesh, you have certain important rights over your own information:

8.1 Right of Access

You may request at any time to know what information we hold about you. We will provide you with a summary of the information collected.

8.2 Right to Rectification

If your account contains incorrect or incomplete information, you may request that it be corrected. Basic profile information can be changed directly from your account settings.

8.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, where legal obligations apply, complete deletion may not be possible.

8.4 Right to Restrict Processing

In some cases you may request that the processing of your information be limited — for example, if you dispute the accuracy of the information.

8.5 Right to Opt Out of Marketing Communications

You may unsubscribe from promotional emails or SMS at any time. However, important account-related notifications will continue to be sent.

For responsible use of our services, we invite you to read our Responsible Gaming Guidelines, which contain detailed information on managing your account and setting limits.

jay9 bangladesh is operated for individuals aged 21 and above only. We do not knowingly collect information from minors and are committed to preventing their access to this site.

Age verification is mandatory at the time of registration. If there is any doubt about the age of an account holder, we may request verification documents and suspend the account if necessary.

If you know that a minor is using our platform, please inform our support team.

jay9 bangladesh reserves the right to change or update this privacy policy from time to time. If any significant changes are made, we will notify you in the following ways:

• A notice will be displayed clearly on the platform
• A summary of the changes will be sent to your registered email
• The "Last Updated" date at the top of the page will be changed

If you continue using the platform after an update is published, you will be considered to have accepted the new policy. If you object to any change, you may request to close your account.

To learn more about policy changes or if you have any questions, please visit our Frequently Asked Questions (FAQ) section.